Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.
Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.
This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.
Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.
Accredited Training You Can TrustYou can be confident that every ProTrainings course is of the highest quality. Our online and classroom courses are endorsed by Skills for Care and we are proud to be one of a few training providers who have been nominated as a Skills for Care Centre of Excellence.
We are also proud to be a Training Qualifications UK Diamond Centre, which is the highest level you can attain and offer a wide range of regulated qualifications through TQUK and Future Awards and Qualifications.
All of our courses have also been independently verified for CPD so that you can print out a CPD certified time credit statement to prove your continuing professional development when you have finished your training.
Our commitment to quality assurance is also underpinned by ISO9001 AND ISO45001 accreditation and we are members of a number of trade organisations.
Our excellent network of instructors throughout the UK deliver courses that have been developed to make training engaging and informative. You will have access to video refreshers, updates and other useful training materials. With ProTrainings, the learning doesn’t finish when the course ends. For more information about our accreditations and endorsements, see our accreditations booklet.
Our Students Love Online CertificationOur customers are happy with our courses and so are the companies they work for. Check out what our students have to say about their experience, or view more of our star ratings.
“Good overview of Complaints handling”
“Very informative course”
A Better Way With Video-Based Training
Reading pages and pages can be boring. And waiting for a class, time-consuming. At ProTrainings, we offer a better way with our high-quality, video-based courses. Each video is led by a qualified Instructor. Get started today.
Frequently Asked Questions
CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.
SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.
Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate. You can also buy a printed certificate to be posted to you for a small extra fee.
We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 350 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.
Yes, all ProTrainings courses are Endorsed by TQUK in addition to other approvals and endorsements to give you a quality compliant qualification for your courses whatever delivery method you take.
Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks. Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.
Most of our courses are available as online or classroom-based at a training centre locally. We can also send an instructor to your business to save travel and tailor the course to your business. To save time and money you can take most courses in a blended format with online and class training.
